CUSTOMER CARE
Customers
Find a customer. Pick up where your team left off.
CUSTOMER CARE
Conversations
Answer customers, track replies and close resolved chats.
Live messaging is disabled. Refresh checks availability without enabling it.
Waiting means your team has replied and the customer has not replied yet.
Choose a conversation
Start with Needs reply. Mark a chat closed only when the request is resolved.
SUPER ADMIN
Team & access
Manage who can enter the CRM and what they can do.
Only a Super admin can load this list.
Recent access changes
ORDER CARE
Orders
Customer requests and payment issues that need your attention.
NOTIFICATIONS
Notifications
What needs you today.
MONEY
Money
Sales, purchases and suppliers.
REPORTS
Reports
How the business is doing.
SETTINGS
Settings
Only the owner can change these.
DESIGN & PREVIEW
Workflows
Review the customer journey before anything goes live.
Try an order journey
See the customer's message and what happens for each payment type.
Open simulator DRAFTS ONLYDesign a workflow
Arrange steps, connect outcomes and test a path on the canvas.
Open visual builderThese tools use fictional examples or browser-only drafts. They do not publish workflows, send messages or change Shopify orders.
YOUR WORKSPACE
Account
Your access and sign-in settings.
Signed in
Use your own account. Your authenticator is required for customer access.
Skinpop customer workspace
Signed in as
Find a profile, review your team’s notes and keep customer tags up to date.
Connection and access checks
Test the Shopify bridge endpoint
Checks the existing Shopify bridge from your logged-in session. Admin should receive HTTP 200; agent should receive HTTP 403. This performs only a read-only store-identity/count query; it does not import customers or orders.
Verify the separate sync endpoint
Both tests are safe. No real customer data is imported by either button. Admin should see readiness and a deliberate HTTP 423 import lock; agents should be denied HTTP 403.
WhatsApp inbox
Inbox connection has not been checked yet. Customer profiles and notes can still be used.
Choose a conversation
Customers
Search filters loaded profiles (up to 1,000). Refresh to load the latest additions.
Orders have not been loaded.
Choose a customer
Open a profile to see contact details, customer tags and your team’s notes.
Start with the search field or add a new customer.